1. Introduction

Intertype (“we”, “us”, “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, or use any of our services. By using our website or services, you agree to the collection and use of information in accordance with this policy.

We are bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained within it.

2. Information We Collect

We may collect the following types of personal information:

Contact and identity information

• Full name
• Business name
• Email address
• Phone number
• Postal and billing address

Order and transaction information

• Details of products and services ordered
• Payment information (processed securely through our payment provider — we do not store full card details)
• Order history and correspondence

Technical and usage information

• IP address
• Browser type and version
• Pages visited and time spent on our website
• Referring website or source
• Device type and operating system

Communications

• Enquiries, feedback, and support requests submitted via our website, email, or phone
• Records of correspondence between you and Intertype

3. How We Collect Your Information

We collect personal information in the following ways:

• Directly from you when you place an order, register an account, submit an enquiry, or contact us
• Automatically through cookies and similar tracking technologies when you visit our website
• From third-party platforms such as Google, Meta, or other advertising or analytics services you interact with in connection with our business

4. How We Use Your Information

We use the personal information we collect for the following purposes:

• To process and fulfil your orders and deliver your products
• To communicate with you about your order, including confirmations, proofs, and dispatch notifications
• To respond to your enquiries and provide customer support
• To send you service-related notices and updates
• To send you marketing communications about our products and services, where you have opted in or where we are permitted to do so under applicable law
• To improve our website, products, and services through analytics and feedback
• To comply with our legal obligations and resolve disputes
• To detect and prevent fraud or other unlawful activity

5. Marketing Communications

We may send you promotional emails or other marketing communications about our products, services, and offers. You can opt out of receiving marketing communications at any time by clicking the unsubscribe link in any email we send, or by contacting us directly. Opting out of marketing communications will not affect the delivery of transactional or service-related communications related to your orders.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and support our marketing activities. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential cookies — necessary for the website to function correctly
• Analytics cookies — used to understand how visitors interact with our website (e.g. Google Analytics)
• Marketing cookies — used to deliver relevant advertising and track the effectiveness of our campaigns (e.g. Google Ads, Meta Pixel)

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

7. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with trusted third parties in the following circumstances:

• Service providers — including payment processors, courier and logistics partners, IT and hosting providers, and marketing platforms who assist us in operating our business
• Google and advertising platforms — for the purposes of remarketing, analytics, and measuring the effectiveness of our advertising
• Legal and regulatory authorities — where required by law, court order, or regulatory obligation
• Business transfers — in the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction

All third parties we work with are required to handle your information securely and in accordance with applicable privacy law.

8. Google Services

We use Google services including Google Analytics and Google Ads on our website. These services may collect information about your use of our website and use cookies to serve ads based on your prior visits. You can opt out of Google’s use of cookies for advertising by visiting Google’s Ads Settings. For more information on how Google collects and uses data, visit google.com/policies/privacy/partners.

9. Data Storage and Security

Your personal information is stored securely on servers located in Australia and/or overseas, depending on the service providers we use. We take reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements. When your information is no longer required, we will securely delete or de-identify it.

11. Your Rights

Under the Australian Privacy Act and Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate, incomplete, or outdated information
• Request that we delete your personal information, subject to our legal obligations
• Opt out of direct marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have mishandled your personal information

To exercise any of these rights, please contact us using the details below.

12. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will take steps to delete it promptly.

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The current version will always be available on our website, with the date of last update noted at the top. We encourage you to review this policy periodically.

15. Contact Us and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the way we handle your personal information, please contact us at:

For any questions regarding this policy, please contact us at:

Intertype

A: Factory 45/125 Highbury Road, Burwood, VIC 2125 AUSTRALIA

P: (03) 9830 6619

E: contact@intertype.com.au

If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner GPO Box 5218, Sydney NSW 2001 Phone: 1300 363 992 Website: oaic.gov.au